Shipping policy
Specific order questions not answered here can be sent to cryassistantdude@gmail.com. Please allow 48 - 72 hours for a response.
Order Processing
Typical order processing time may range anywhere between 5 - 10 business days unless otherwise stated on an announcement banner found on the home page.
We aim to get orders out as quickly as possible, but during busy times such as product launches & the holidays, orders will take more time to get through. Launch and holiday processing times may take between 7 - 28 business days.
If your order requires urgency (birthday, event, etc), please let us know and if possible, we will try to accommodate your request. This may not always be possible depending on our schedule.
After your tracking number is provided estimated delivery time is estimated as follows:
Cry More Brand is currently unable to ship to Germany, Russia, Ukraine, and Belarus due to USPS suspending mail acceptance to Russia, Ukraine, and Belarus, as well as Germany's adoption of the VerpackG law.
EU & UK Customers
Starting July 1st, 2021, all EU & UK customers will have to pay additional VAT taxes and service fees incurred at your country's customs offices (no matter the package value).
Cry More Brand will not be collecting or remitting VAT; it will be collected by your country when the package reaches customs. Depending on where you are, package delays (additional 2 weeks) and additional processing fees may apply. Please check with your country's customs office to determine what your additional costs will be before buying.
Please understand that import taxes are NOT the responsibility of Cry More Brand; import taxes are also not included in the item price or shipping cost. Additional taxes/charges/fees are the customer's responsibility and must be paid to your country to claim your package.
Preorder Order Processing
We ask that orders do not combine in-stock items alongside a pre-order-item. Any in-stock items placed within the same order as a preorder item will be refunded, with the preorder item remaining.
It is the responsibility of the customer to repurchase the in-stock items again separately if they wish to still receive the in-stock pins.
If you place an order that contains multiple pre-order items, they will not be shipped out until all items within the order are in hand. If you do not wish for items that arrive first to be held until the entire order is complete, we ask that you place separate orders for the pins.
Preorder details are subject to small changes, and delivery dates are estimated and may take longer depending on production.
As preorder production can vary in length, we understand that there will need to be address changes made to some orders once the pins are ready for shipment. By placing an order, Customers are accepting full responsibility for emailing about address changes as soon as the shipping information provided at checkout is no longer valid. Customers have until a week after they are emailed that the pins are ready to submit address changes. After a week, the orders will begin being packed. Afterwards, it is not guaranteed that their information will be able to be updated prior to the package being sent. Customers accept full responsibility for failing to submit address changes within a timely manner and will be given the choice to either repurchase or pay an additional shipment fee.
We do not accept refunds on pre-orders because the funds are used to manufacture the goods that have been ordered. Refunds for preorders are only in the event that there has been an uncontrollable/unforeseen error during the manufacturing or fulfillment process.
Order Tracking
All orders come with a USPS tracking number. You will automatically receive a tracking number through e-mail once your shipping label has been printed.
Please note that tracking numbers on international orders may be delayed or stop updating entirely once they cross the border.
Order Combination
If you have placed two or more orders of the same kind (preorder with preorder or in-hand with in-hand) and would like them to be combined into a single order, please email cryassistantdude@gmail.com with your order # to combine as soon as possible. Please note that if a shipping confirmation email has already been sent, it is impossible to combine them.
International Customs
Customers are fully responsible for any taxes or customs fees associated with receiving their orders. We will not be able to refund any shipping & handling fees if you deny the package due to customs fees.
"My order tracking number says it has been delivered, but my package is not here?"
1. Try calling the post office to make sure it’s not being held there. Sometimes they can talk to the carriers and see if they remember dropping the package off at your address, or sometimes there are comments left in their records of where the package was placed.
2. Try asking your neighbors to see if something got mixed up.
3. Double-check with your family or roommates to make sure they didn't bring your package inside.
4. Check all areas of your property -- could it have gotten swept away or blown somewhere nearby? Be sure to check your yard, front/back door, porch, bushes, etc.
5. Wait a couple of days -- more often than not, USPS will prematurely label packages as "delivered" when in actuality, they are still sitting at the post office waiting to be delivered the next business day.
We understand how frustrating and disappointing it can be to receive a delivered notification and not have your package but once it is handed over to UPSP, it’s completely out of our hands, especially after it’s been marked as “Delivered”. Your local post office will be most qualified to help you locate your package.
Return to sender orders
If your order is returned to sender due to an error that is not ours (for example: shipping address provided is inaccurate, order was not picked up at post office, package was refused, unpaid customs etc.) you may elect to either have your order reshipped if an alternative address is provided and re-shipment fee paid OR you may elect for a partial refund of the item minus the shipping costs and a 20% restocking fee. Please note that the re-shipment fee will be the original cost of shipping.
Orders damaged in transit or incorrect upon arrival
In cases of an order that has been damaged in transit, or if your order contained incorrect items, please send an email to cryassistantdude@gmail.com within 30 days of delivery so we can help.
Please include your full name, store order number, and photographs of the incorrect or damaged goods. Sometimes there are easy fixes for minor things like bent pin backs, which we can help instruct you to fix.
Due to inventory changes, unfortunately, we cannot offer replacements or refunds 30 days past delivery.
Additional Delivery Related Issues
The risk of loss and title for such items pass to you upon our delivery to the carrier. It is your (if you are a User) or your Customer's (if you are a Merchant) responsibility to file any claim with a carrier for a lost shipment if carrier tracking indicates that the Product was delivered. In such case CryMoreBrand will not make any refunds and will not resend the product.
CryMoreBrand will review replacement requests only if
(a) there is a missing Product, or a shipping error and
(b) CryMoreBrand receives a complaint within 30 days from the day the Product was delivered if the product is lost in transit.
*WE ARE NOT responsible for customs fees
*By purchasing from CryMoreBrand you agree to these conditions. Thank you.